FAQs

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What areas do you cover?

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We’re based near Bury St Edmunds and typically work across Suffolk and surrounding counties (around a one-hour radius). If you’re slightly further afield, still get in touch — we’ll let you know if it’s workable.

Do you offer a free quote?

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We’re happy to provide an initial estimate from a few photos, rough dimensions and a brief description. For accurate pricing, we’ll usually arrange a site visit so we can confirm levels, access, ground conditions and the best placement.

How does the process work?

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Most projects follow a simple flow:

  1. Enquiry & initial chat

  2. Site visit & design discussion

  3. Written quote & specification

  4. Build & install

  5. Aftercare guidance
    Clear, straightforward, and no surprises.

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Are your treehouses safe?

How do you handle the base/foundations?

How do you handle the base/foundations?

Will it be messy? (We’ve got kids / pets!)

What information should I send with an enquiry?

Are you insured?

Yes — safety is designed in from the start: sensible layout, robust structure, secure fixings, stable access, and child-friendly details (like balustrade heights and safe spacing). We’ll always talk through age ranges and how you want it used.

Every site is different. We’ll recommend the right approach based on ground conditions, levels and the structure type — from posts and pads to deck-style subframes and hardstanding. The goal is always a solid, long-lasting build with tidy ground detailing.

How far in advance should I book?

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Lead times vary with season and project size. If you have a deadline (summer use, birthdays, events), it’s worth enquiring early — we’ll be honest about availability and options.

Lead times vary with season and project size. If you have a deadline (summer use, birthdays, events), it’s worth enquiring early — we’ll be honest about availability and options.

We work hard to keep sites tidy and safe. You’ll get clear communication, respectful working, and we’ll leave things clean and usable at the end of each day wherever possible.

The quickest way to get an accurate response is:

  • your location

  • what you want to build (treehouse / pergola / gazebo / cabin etc.)

  • rough size or a couple of measurements

  • a few photos of the space

  • ideal timing

Yes — we carry appropriate insurance for the work we undertake. If you need specific documentation for a project, we can provide it.